American Sales

This page provides details about orders placed online or by phone by US customers. For other situations, please see the Customer Service links in the yellow box to the left.

• Order Methods
• Payment Methods
• Currency
• Taxes
• Customs Fees
• Shipping Rates
• Shipping Methods

Order Methods

In addition to shopping on shopenerplace.com, you may also place your order by phone toll-free at 1-866-645-8377. Phone orders are accepted Monday - Friday 9:00am - 5:00pm Eastern.

Payment Methods

Online Orders

Enerplace accepts Visa, MasterCard, American Express and Discover for online orders. If you have a PayPal account, you may also choose to pay from an existing PayPal balance or from your bank account. You do not need a PayPal account to pay with a credit card.

Our website will calculate your order total including delivery charges and tax. Your card is charged during checkout using a secure connection. For security reasons we do not store any credit card information online, and you will need to enter your payment information every time you order.

Phone Orders

Enerplace accepts Visa or MasterCard for phone orders. We do not accept American Express, Discover or PayPal for phone orders.

Currency

Enerplace accepts payment in either Canadian or US Dollars - you may select your currency using the flags at the top right of our web site.

To see the exact amount you will be charged and to avoid currency exchange fees, US customers should choose US Dollars.

Taxes

Enerplace charges no sales taxes on shipments to the United States.

Customs Fees

Enerplace completes all required customs documentation and pays all customs fees on shipments to the United States. US customers will never pay any customs fees.

Shipping Rates

Enerplace charges a flat shipping rate to almost all destinations. Since your shipping fee is fixed regardless of order size, we recommend you consider buying more items at once for best value. Most of our popular items also have quantity discounts, making larger orders an even better deal.

Current shipping charges range from USD$10.00 to USD$20.00 per order and are based on the ZIP Code of the shipping address. For an exact amount, add at least one item to your shopping cart and use the shipping estimator on the shopping cart page.

Shipments to Alaska and Hawaii do not qualify for flat shipping and will be determined on an order-by-order basis. At this time our web site cannot accommodate these orders. Please call us at 1-866-645-8377 to place an order by phone.

Shipping Method

We will use a carrier of our choosing for all shipments. Most orders will ship via UPS Standard. Orders shipped to PO boxes will ship via Canada Post and may be delayed by up to 3 business days after preparation as we do not have daily pickups with Canada Post.

Enerplace does not require a signature on delivery. If you are not available to receive your delivery, UPS will usually leave your package(s) provided the driver believes it safe to do so. Otherwise UPS will either attempt delivery again on each of the following two days or will leave the package(s) at a local UPS Store for you to pick up at your convenience.