Returns

Enerplace accepts returns on most items. However, returns can be very costly. We urge you to take time to find the correct product before ordering. If you are in any doubt about what you need to order, please Contact Us before ordering. Much time and money can be saved by ordering the correct items in the first place.

• Return Policy
• Return Costs
• Return Procedure

Return Policy

Each item on our website has a stock classification shown on its product page. Return policy varies based on the stock classification as outlined below. All returns must be initiated within 30 days of the original shipment date.

Return Costs

Enerplace charges flat rate shipping to most destinations. Our shipping fee is almost always less than the actual cost of shipping, sometimes by a substantial amount. When you return product, you will need to pay for the full cost of shipping.

On receipt of your resalable return item(s), we will issue a refund calculated as follows:

If you need to return only part of your order, we will work out return costs on a case by case basis.

Return Procedure

If you need to make return an order, please Contact Us. In most cases we will issue a UPS return label. If you prefer, you may use a carrier of your choosing instead. If you are not in a hurry, postal service may cost less. In the case of shipments to post office boxes and areas not covered by our flat shipping charges (Yukon, Northwest Territories, Nunavut, Alaska, Hawaii), it may be necessary for you to arrange the shipment yourself. If you are local to us, you may return your item in person. Please note that returns to the Scarborough location will not be refunded until product is returned to our main Mississauga location (may take up to 4 weeks) and exchanges made at the Scarborough location must be arranged in advance.

In the case of a UPS return, you may 1) give the package(s) to the UPS driver if and when a replacement item is delivered; 2) take the package(s) to a UPS Store; or 3) call UPS to pick up the package(s) once ready.

All returns must be received back in a saleable condition for a refund to be issued.